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Frequently Asked Questions (FAQs)

Click the following questions to reveal the answers:

  • Can Stonegate make Custom Lighting Fixtures?
    Yes, Stonegate specializes in Custom Lighting for Contract and Hospitality projects, as well as Residential projects. If you want Stonegate to create Custom Lighting Fixtures for your project, please submit a Custom Quote Form after reading the Custom section and the Custom Quote webpage.
  • How do I buy Stonegate products?
    Following are your options: Stonegate Designs accepts orders in writing only by email, fax, or postal service. See Sales Terms & Conditions for details. Stonegate products are available through professional trades in North America like Architects, Designers, General Contractors, and Electricians. If you want Custom Lighting Fixtures, please submit a Custom Quote Form after reading the Custom Quote webpage.
  • Can I use my own fabric?
    Some of Stonegate Designs lighting fixtures can accept a customer's own material (COM). However, please send a physical sample of your desired fabric to Stonegate Designs prior to specifying or ordering so we can verify if it will work as a shade. Contact your local Stonegate Rep or our customer service department with any questions.
  • Are Stonegate products UL/CUL approved?
    Yes, most lighting fixtures from Stonegate Designs are UL/CUL certified. There is a UL label applied inside the canopy or cover that goes over the wiring junction box in the ceiling or wall, and those labels are typically visible during unpacking and installation. Some fixtures are ETL certified and labeled instead, which also meets the requirements of local inspectors and is generally considered to be equal to UL. Labels can not be sent after the fact, so installers and owners are encouraged to take photographs of the UL or ETL labels in the fixture prior to installation if those need to be provided to a local inspector later.
  • What is Stonegate's Warranty?
    Stonegate Designs warranties its products to be free of defects in materials and workmanship for one year from date of delivery. Stonegate Designs, at its sole option, will repair or replace any product defective in materials and workmanship. Changes or modification made to a Stonegate Designs product not made in the factory will void the Stonegate Designs warranty, as well as the UL/ CUL Listing. See Sales Terms & Conditions.
  • Can I return a Stonegate product?
    All fixtures are built to order one project at a time and are not returnable.
  • How do I cancel or change my Stonegate order?
    Any modification or cancellation requests against confirmed orders must be emailed or faxed within 3 (three) business days from receipt of the order confirmation by the buyer. Stonegate Designs does not accept responsibility for any possible inaccuracies not addressed in writing within 3 business days. Product cannot be returned or the order canceled for inaccuracies not registered by the buyer after 3 business days of receipt of the order confirmation or once a deposit has been paid. Stonegate does not accept order cancellations after deposit. Cancellations are only valid if accepted in writing by Stonegate Designs. See Sales Terms & Conditions.
  • Shipping and Freight Costs?
    Our fixtures typically are not suited for shipping via small package companies like UPS, Fedex, or Priority Mail; they must ship on a truck. All shipping and freight charges are the responsibility of Customer and shipped FOB/FCA from St Joseph Michigan 49085. Freight rates are determined by the 3rd party trucking companies and passed along at current cost. Freight (truck or air) shipments are calculated and charged along with crating or pallet charges on the final invoice from Stonegate Designs just before shipment. It is the buyer’s responsibility to provide accurate shipping instructions. Please note that all trucking companies charge additional fees for delivery appointments and lift gate trucks and sometimes for difficult or unusual delivery locations.
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ARGOS Pendant
ASTORIA Flush Mount
ASTORIA Semi-Flush Mount
ATHENS Oval Pendant
ATHENS Round Pendant
AUDREY Pendant
CASCADE Oval Double Pendant
CASCADE Oval Triple Pendant
CASCADE Rectangle Double Pendant
CASCADE Round Double Pendant
CASCADE Round Triple Pendant
CASCADE Square Double Pendant
CASCADE Square Triple Pendant
CLASSIQUE Cylinder Mini Pendant
CLASSIQUE Oval Mini Pendant
CLASSIQUE Oval Pendant
CLASSIQUE Rectangle Pendant
CLASSIQUE Rectangle Sconce
CLASSIQUE Round Mini Pendant
CLASSIQUE Round Pendant
CLASSIQUE Round Sconce
CLASSIQUE Semi-Flush Mount
CLASSIQUE Square Mini Pendant
CLASSIQUE Square Pendant
CLEANING: Glass Surfaces
CLEANING: Metal Surfaces
CLEANING: Shade Maintenance
CLEANING: Stain Treatment
CLEANING: Wood Surfaces
COCO Pendant
DARBY Pendant
DARBY Sconce
DOLE Pendant
Designer: Grant Chappelle
Designer: Vern Yip
HELIX Pendant
KATE Cylinder Pendant
LONDON Pendant
MESA Rectangle Pendant
MESA Round Pendant
MESA Sconce
MESA Square Pendant
MILAN Pendant
PARIS Petal Pendant
PARIS Round Pendant
Sample Project: 1407 South Michigan Ave.
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Sample Project: Noodles & Company Restaurants
Sample Project: Pizza Hut Headquarters
Sample Project: Potomac Yards
Sample Project: Redwood Restaurant
Sample Project: She By Morton's Restaurant
ZURI Pendant
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